Denmark's agency for international recruitment watched the municipal passport model work a few counters away, then ran an EU-wide tender on the same concession logic. Mirra won. The newest of its eight offices opened in Nuuk in October 2025.
In five Danish cities, the agency that admits foreign workers and students to the country shares a building with the municipal citizen service centre. From their own desks, staff at the Danish Agency for International Recruitment and Integration, known as SIRI, could see how the municipality next door handled passports: a kiosk in the waiting area, a concession agreement, no line in the budget. They got curious.
Where a municipality can simply sign a concession, a state agency cannot. SIRI held an ordinary EU-wide tender, open to any supplier in Europe, and structured it as a concession - the same logic it had seen work at the municipal counter. Mirra won.
Today its kiosks enrol newcomers at every SIRI office: Valby, the largest; Sønderborg, Odense, Aarhus, Aalborg and Esbjerg, each alongside the municipality; Rønne on Bornholm, shared with the Danish Immigration Service; and, since October 2025, Nuuk.
A ministry is not a municipality, and the difference shows in the parts a visitor never sees. Service and maintenance run on terms set for the state rather than the town hall, and the newest office is a four-and-a-half-hour flight from Skovlunde. A kiosk in Nuuk has to work without a technician dropping by.
What the newcomer meets is ten minutes at a screen. The residence card is an EU-standard biometric document, and the capture has to be right the first time; a rejected photograph means another appointment for someone who arrived last week with no civil registration number, no bank account and no Danish.